1. Scope, website operator and governing text
These Terms of Use set out the rules for using the nivotravel.com website (the “Website”). The Website is operated under the Nivo Travel Türkiye brand by Karakaya Group Turizm Seyahat Taşımacılık Limited Şirketi (the “Company”).
- Travel agency title: Kenan Karakaya Turizm Seyahat Acentası
- Group A Travel Agency Operating Licence No. 8719, Ministry of Culture and Tourism of the Republic of Türkiye
- Address: Alemdar Mah. Biçkiyurdu Sok. No:1 İç Kapı No:301 Fatih/İstanbul, Türkiye
- Tax office / tax number: Hocapaşa / 5141337179
- Telephone / WhatsApp: +90 534 919 48 91
- E-mail: info@nivotravel.com
These terms are published in Turkish, English, Arabic and Persian. In case of any difference or conflict between the language versions, the Turkish text prevails.
2. Acceptance of the terms
Anyone who visits or uses the Website is deemed to have read and accepted these terms. If you do not accept them, please do not use the Website.
Services purchased through the Website or through the contact channels shown on it are also subject to the Package Tour Contract, the Distance Sales Contract, the Pre-Information Form and the Cancellation and Refund Terms. If these documents conflict with these terms, the provisions of the document governing the service concerned apply.
3. Content and prices
Information on tours, hotels, transfers and destinations on the Website is for general information. Programmes, hotels and service contents may vary with the season, availability and changes at service providers; images are illustrative.
- The İstanbul 7-night and Trabzon 4-night package tours are shown with net prices.
- Amounts shown for other programmes are starting prices; the final price is given on request according to dates, number of travellers, room type and availability.
- Amounts shown in different currencies are approximate values converted at a fixed rate; the exact amount and currency payable are stated in the written confirmation.
- No price is final unless it has been confirmed in writing by the Company.
Prices and information shown incorrectly because of an obvious typing or system error may be corrected before written confirmation.
4. Booking requests and confirmation
Requests you send via the Website, WhatsApp or e-mail are booking requests; on their own they do not create a contract or reserve any place.
- Availability and price become final only with the Company's written confirmation.
- No payment is taken before confirmation.
- After confirmation, 60% of the price is paid online or by bank transfer, and the remaining 40% on arrival in Türkiye.
- Cancellations and refunds are handled under the Cancellation and Refund Terms.
Package tours are governed by Consumer Protection Law No. 6502 and the Package Tour Contracts Regulation, and other contracts concluded at a distance by the Distance Contracts Regulation; the pre-contractual information required by law is provided to you before the contract is concluded.
Visas, a passport valid for at least 6 months and travel insurance are the traveller's responsibility; travel insurance can be arranged on request.
5. Intellectual property
All content on the Website, including texts, design, logo, trade mark, programme descriptions, photographs and software, belongs to the Company or its licensors and is protected under Law No. 5846 on Intellectual and Artistic Works and Industrial Property Law No. 6769. Images owned by third parties are subject to their respective licence terms.
Content may be viewed for personal, non-commercial purposes and shared by linking to the Website. Copying, reproducing, modifying, publishing, using for commercial purposes or collecting the content by automated means without the Company's written permission is prohibited.
6. User obligations
Everyone who uses the Website agrees to the following rules:
- To give accurate, current and complete information about themselves and their fellow travellers and, when making a request on behalf of others, to have informed those persons and obtained their approval.
- To have legal capacity to enter into contracts; booking requests must be made by adults.
- Not to send fake or misleading requests without a genuine intention to travel.
- Not to attempt to disrupt the Website, compromise its security or gain unauthorised access, and not to collect content or data by automated means.
- To share only their own experience in reviews and not to submit content that is unlawful, insulting, misleading or infringes the rights of third parties.
The Company reserves the right to refuse requests that breach these rules and not to publish, or to remove, reviews. Users are liable for damage arising from a breach of these rules.
7. Third-party links and services
The Website may contain links to websites of WhatsApp, Google Maps, hotels and other third parties. The Company has no control over, and is not responsible for, the content, security or privacy practices of those websites; their use is subject to their own terms.
Accommodation, transport and other services in your booking are provided by service providers such as hotels, airlines and transport companies, and their own rules (e.g. hotel check-in and check-out times, baggage rules) also apply. For package tours, the Company's liability under Law No. 6502 and the Package Tour Contracts Regulation remains unaffected.
8. Limitation of liability
Information on the Website is prepared with care, but uninterrupted or error-free operation of the Website is not guaranteed. To the extent permitted by law, the Company is not liable for damage arising from the use of or inability to use the Website, technical failures, communication interruptions or actions taken in reliance on general information on the Website.
This limitation does not remove or restrict consumer rights arising from Consumer Protection Law No. 6502, the Package Tour Contracts Regulation or other mandatory legislation.
Information on visas, passports, health and entry requirements is general in nature; it is the traveller's responsibility to check current requirements with the competent official authorities.
9. Changes to these terms
The Company may update these terms when necessary. The current version takes effect as soon as it is published on the Website; by continuing to use the Website you accept the current terms.
Bookings confirmed in writing are subject to the terms in force on the date of confirmation and to the relevant contract.
10. Governing law and disputes
These terms are governed by the laws of the Republic of Türkiye.
As a consumer, you may apply to the Consumer Arbitration Committee at your place of residence or where the consumer transaction was made, within the monetary limits set each year by the Ministry of Trade; for disputes above those limits you may apply to the Consumer Court under Law No. 6502, after the mediation process that is a precondition for filing a lawsuit where the law requires it.
For disputes that are not consumer transactions, the İstanbul Courts and Enforcement Offices have jurisdiction.
For questions and complaints, write to info@nivotravel.com or contact us on +90 534 919 48 91.
